Overview
You know that awkward moment in a consult when it’s time to talk money? If you find yourself dreading the “how are you going to pay?” moment, this one’s your playbook for turning it into a positive, confident part of every consult.
PatientFi’s Blake Lucas sits down with Bridgette DeBrino, CEO of Belvara Collective, Sara Amann, patient care coordinator at Zelko Aesthetics, and Eva Sheie, founder of The Axis, for a real-world look at how to make payment conversations feel natural and actually build trust.
Sara shares how reframing “financing” as a “monthly payment plan” helped her quadruple conversions. Bridgette explains how to integrate payment options seamlessly into consults, and Eva shows how language and content can ease fear long before the first appointment.
From AI-driven call reviews to tools like HubSpot for tracking patient leads, the panel breaks down practical, modern strategies for improving patient experience, team confidence, and practice revenue—all while making care feel more accessible.
Source to original podcast – https://www.youtube.com/watch?v=62DYBx4StDY
