Overview
Talking about money in a consult can make even the most confident coordinator hesitate. But what if that moment didn’t have to feel awkward at all?
At La Jolla Cosmetic Surgery Centre, one small change in language—using the “EASE” method—led to a 58% jump in financing applications and completely transformed the way the team approached affordability.
Blake Lucas brings together Eva Sheie, Bridgette DeBrino, and Janelle Robinson, COO of LJCSC, to share how practices can build a culture that embraces change, strengthen trust through transparency, and create happier patient outcomes.
Listen for a fresh take on how transparency builds trust, how confident teams create confident patients, and how the right words can turn a tough conversation into a moment of connection.
Source to original podcast – https://www.youtube.com/watch?v=PUhWZy2FNA8
